Vertex Exchange ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
1. Information We Collect
We collect information you provide directly to us, including:
- Identity Information: First name, last name, date of birth, nationality
- Contact Information: Email address, phone number
- Account Information: Username, password (encrypted), security settings
- Financial Information: Transaction history, wallet addresses, bank details (for Buy/Sell orders)
- Technical Information: IP address, browser type, device information, login timestamps
2. How We Use Your Information
We use your information to:
- Provide and operate our trading platform and services
- Process transactions and verify payments
- Maintain account security and prevent fraud
- Send transaction notifications and account alerts
- Comply with legal and regulatory obligations
- Improve our platform based on usage patterns
- Respond to your support requests
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:
- Service Providers: Trusted partners who help us operate our platform (hosting, security, analytics)
- Legal Compliance: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or asset sale
- With Your Consent: For any other purpose with your explicit consent
4. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Multi-factor authentication options
- Cold storage for the majority of digital assets
While we take every precaution, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Cookies
We use essential cookies to maintain your session and security. These cookies are strictly necessary and cannot be disabled. We do not use advertising or tracking cookies.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of processing
To exercise any of these rights, please contact us via our Support Center.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records may be kept for up to 7 years to comply with financial regulations. You may request account deletion at any time.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Support Center. We aim to respond within 48 hours.